Delivery & Returns

Delivery

*Same Day Dispatch if orders are placed before 12:30pm GMT*

Our working days are Monday to Friday, excluding Bank Holidays.

Lifesize Standees

UK – shipped via DHL – 1-2 working days (UK mainland)
– (UK addresses outside the mainland 1-5 working days)

Europe – shipped via DHL – 3-10 working days (Please enquire to [email protected] for European shipping times)

USA – shipped via DHL – 3-5 working days
Canada – shipped via DHL – 5-7 working days (customers may be required to pay import/duty fees)
Australia – shipped via DHL – 7-10 working days


*On international/ROI orders the customer may be required to pay import/duty fees.

Mini Standees and Masks

UK Minis – shipped via Royal Mail – 3-5 working days (UK mainland)Β 

UK Masks – shipped via Royal Mail – 3-5 working days (UK mainland) 

(UK addresses outside the mainland 5-7 working days)

USA β€“ shipped via DHL – 3-5 working days
Canada β€“ shipped via DHL – 5-7 working days (customers may be required to pay import/duty fees)
Australia β€“ shipped via DHL – 7-10 working days

*On international/ROI orders the customer may be required to pay import/duty fees.

Returns

At Celebrity Cutouts we are only interested in 100% customer satisfaction.
If you are in any way dissatisfied with your purchase then please contact us to allow us to resolve the issue prior to leaving feedback.
We can accept a return, of unused items if you have just changed your mind within 14 days of delivery. This does not affect your statutory rights. Returns are payable by the customer.
Any delivery complications or delivery damaged items must be brought to our attention within 3 days of delivery

*Photographic evidence of the box it arrived in and the cutout (front and back) will be required.