Delivery and Returns

Delivery

Our working days are Monday to Friday, excluding Bank Holidays.

Lifesize Standees

UK – shipped via DHL

USA and Canada – shipped via International Courier Service.

Australia – is via International Courier Service.

Mini Standees and Masks

UK – Our Mini Cutouts and Masks are sent via First Class Post with Royal Mail and shall take 1-2 working days to all UK mainland addresses. Any UK address outside the mainland can take 1-3 working days. 

USA and Canada – shipped via Royal Mail International Swiftair Service.

Australia – shipped via Royal Mail International Swiftair Service.

International postage is via. international air mail. Please note that this is an untracked service. Please allow up to two weeks to receive your item before contacting us for non-delivery.

Returns

At Snap we are only interested in 100% customer satisfaction.

If you are in any way dissatisfied with your purchase then please contact us to allow us to resolve the issue prior to leaving feedback.

We can accept a return on a total of one, only, item if you have just changed your mind within 14 days of delivery. This does not affect your statutory rights.

Returns of items that are damaged must be brought to our attention within 3 days of delivery.