*Same day despatch (UK ONLY)

We offer same day despatch on our celebrities as long as the order is placed through our website before 11 am. This is applicable to orders placed Monday-Friday (excluding bank holidays)

*Free UK mainland shipping over £45

If your order surpasses £45 then we are delighted to offer you free shipping on your order (UK mainland only)

Delivery

Our working days are Monday to Friday, excluding Bank Holidays.

Lifesize Standees

UK – shipped via DHL – 1-2 working days (UK mainland)
– (UK addresses outside the mainland 1-3 working days)

Europe – shipped via DHL – 3-10 working days (Please enquire to [email protected] for European shipping times)

USA – shipped via DHL – 3-5 working days

Canada – shipped via DHL – 5-7 working days

Australia – shipped via DHL – 7-10 working days

*Please note that due to the ongoing pandemic crisis we have seen an increase in delivery times especially to international territories. 

*On international orders the customer may be required to pay import/duty fees. These are charged by the courier (not us) at the pre-delivery stage. If these fees are required they will be in touch to arrange this with you.  

Mini Standees and Masks

UK – shipped via Royal Mail – 3-5 working days (UK mainland)
– (UK addresses outside the mainland 5-7 working days)

USA – shipped via Royal Mail International Service – 3-5 working days

Canada – shipped via Royal Mail International Service – 10-14 working days

Australia – shipped via Royal Mail International Service – 14 working days

International postage – Please note that this is an untracked service. Please allow up to two weeks to receive your item before contacting us for non-delivery.

*Please note that due to the ongoing pandemic crisis we have seen an increase in delivery times especially to international territories.

How long will it take my product to arrive?

For UK orders placed before 11am (Weekdays, excluding Bank holidays), we can despatch your order the same working day. How long it takes to arrive depends on where your order will be shipped to. For detailed delivery information (including international delivery) please view our delivery page.

Do you accept international orders?

Yes! We will accept orders from a large number of countries including:

  • The United States – www.celebrity-cutouts.com
  • Australia – www.celebrity-cutouts.com.au
  • Canada,
  • Most European countries,
  • And many more. If you get to the checkout and you have no shipping options please get in touch with us. Due to the different costs/regulations of shipping products abroad, sometimes the shipping has to be manually added.

What are your cutouts made from?

Our celebrity standees are made from 4mm EB fluted board and our masks are made from 350gsm card.

I’ve ordered a Cutout- what size is the packaging?

Our lifesize celebrities are folded into thirds for shipping.
The size of packaging for a standard lifesize cutout is a 73.5cm x 69.5cm x 4cm box.

Mini cutouts are folded in half and shipped in a 35cm x 25cm x 2cm box.

Big Heads are shipped in a 65cm x 46cm x3cm box.

Buddies are shipped in a 65cm x 46cm x 3cm box.

How big is a Mini Cutout?

The average size of a mini cutout is 60cm x 21cm
Heights may slightly differ depending on the celebrities body shape.
If the allocated width is met before the height, then the celebrity will become slightly shorter than the 60cm.

What is the size of a Celebrity Mask?

The average size of a Celebrity Mask is 30cm x 21cm
If the allocated width is met before the height, then the celebrity will become slightly smaller than the 30cm.

Returns

At Celebrity Cutouts we are only interested in 100% customer satisfaction.
If you are in any way dissatisfied with your purchase then please contact us to allow us to resolve the issue prior to leaving feedback.
We can accept a return, of unused items if you have just changed your mind within 14 days of delivery. This does not affect your statutory rights. Returns are payable by the customer.
Delivery damaged items must be brought to our attention within 3 days of delivery.