Frequently Asked Questions
We offer same day dispatch on our celebrities as long as the order is placed through our website before 12:30 pm.
This is applicable to orders placed Monday-Friday (excluding bank holidays)
Delivery
*Same Day Dispatch if orders are placed before 12:30pm GMT*
Our working days are Monday to Friday, excluding Bank Holidays.
Lifesize Standees
UK – shipped via DHL – 1-2 working days (UK mainland)
– (UK addresses outside the mainland 1-5 working days)
Europe - shipped via DHL - 3-10 working days (Please enquire to [email protected] for European shipping times)
USA – shipped via DHL – 3-5 working days
Canada – shipped via DHL – 5-7 working days (customers may be required to pay import/duty fees)
Australia – shipped via DHL – 7-10 working days
*On international orders the customer may be required to pay import/duty fees.
Mini Standees and Masks
UK Minis – shipped via Royal Mail – 2-4 working days (UK mainland)
UK Masks - shipped via Royal Mail - 3-5 working days (UK mainland)
(UK addresses outside the mainland 5-7 working days)
USA – shipped via DHL – 3-5 working days
Canada – shipped via DHL – 5-7 working days (customers may be required to pay import/duty fees)
Australia – shipped via DHL – 7-10 working days
*On international orders the customer may be required to pay import/duty fees.
Yes! We will accept orders from a large number of countries including:
- The United States – www.celebrity-cutouts.com
- Australia – www.celebrity-cutouts.com.au
- Canada,
- Most European countries,
- And many more. If you get to the checkout and you have no shipping options please get in touch with us. Due to the different costs/regulations of shipping products abroad, sometimes the shipping has to be manually added.
Our Lifesize Celebrities are folded into thirds for shipping.
The size of packaging for a standard Lifesize Cutout is a 73.5cm x 69.5cm x 4cm box.
Mini Cutouts are folded in half and shipped in a 35cm x 25cm x 2cm box.
Big Heads are shipped in a 65cm x 46cm x3cm box.
Buddies are shipped in a 65cm x 46cm x 3cm box.
The average size of a Mini Cutout is 60cm x 21cm
Heights may slightly differ depending on the Celebrities body shape.
If the allocated width is met before the height, then the Celebrity will become slightly shorter than the 60cm.
The average size of a Celebrity Mask is 30cm x 21cm
If the allocated width is met before the height, then the celebrity will become slightly smaller than the 30cm.
At Celebrity Cutouts we are only interested in 100% customer satisfaction.
If you are in any way dissatisfied with your purchase then please contact us to allow us to resolve the issue prior to leaving feedback.
We can accept a return, of unused items if you have just changed your mind within 14 days of delivery. This does not affect your statutory rights.
Returns are payable by the customer.
Any delivery complications or damaged items must be brought to our attention within 3 days of delivery.
*Photographic evidence of the box it arrived in and the cutout (front and back) will be required.
